Customer Help
Our family is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order means the world to us, which is why we are committed to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Friday, and you can find delivery options for each item on its product page as well as in cart.
We promise to communicate with you and keep you updated throughout the process!
You can check out as a guest or create an account – whichever you are most comfortable with. This can be done at checkout or by selecting the “My Account” icon at the top of the page.
Before an item has shipped, or is in the process of shipping, you can easily edit the details of your order online from the My Orders link.
If the order has already shipped please contact the carrier.
And, as always, if you have any issues reach out to us directly!
We are committed to keeping you informed and will provide you with tracking information for your order. Always feel free to contact us if you have any questions. We’re here for you!
Any applicable sales tax will appear on the checkout page with your order information.
We ship to the contiguous United States.
We cannot ship to P.O. boxes or military APOs. Additional fees or shipping restrictions may apply if you live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
The carriers will decide how packages are organized. We will keep you updated with appropriate tracking information.
If you need to swap an item
Returns and Exchanges
We are committed to your satisfaction! If you need to return an item please give us a call/text/email and we will work with you to correct the situation to your satisfaction!
We believe in making the process easy and personal, so we do not have a separate process for different reasons for returns (damaged items, wrong items, etc.)!
Give us a
- call or text at 731-251-4727
- email us at support@portablepowersupplystore.com
Before an item has shipped, or is in the process of shipping, you can easily edit the details of your order online from the My Orders link.
If the order has already shipped please contact the carrier.
And, as always, if you have any issues reach out to us directly!
You can go to your orders page and make changes if the order has not been completely processed yet. If you are not able to change the order then give us a call to see if we can change it before it ships.
If an item is sold out, please enter your email on the product page to let us know to notify you when it becomes available.